Frequently Asked Questions

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User Account (7)

Why I don’t see an option to create account with my email?

Even though there is an option to log in with email and password, it’s not possible to create account anymore. Many users exploited that option and created multiple fake accounts then used to break rules in chat. We come to conclusion that Google and Facebook sign in should be more than sufficient for everyone needs. Also, it’s much more convenient to use Google and Facebook for logging in since there are no passwords or emails to forget.

I’ve restored my phone, logged in to SofaScore and now the ads are back, why?

Once you’ve removed the ads from your account, this state is permanently stored on your account. We’ll never remove or reset that under any circumstances.

If the ads are back after you log in again, it almost always means that you created a new account (signed in with different option). We suggest you to log out, and then log in with another type that you might have used before. If even after that you can’t remember the exact account, contact us at [email protected] and we’ll try to assist you.

How to transfer the data from unsupported “Twitter account” to another type of account?

If you want to preserve your Favorites while switching to another type of account, do the following:

Log in with Twitter on our web and you’ll see your Favorites restored. Then log out from existing Twitter account and log in with a new account (via some other option) – your favorites will be transferred automatically to the new account. Notice that this only works with completely new account – if you were previously logged in with this account, Favorites won’t be backed up.

If you had ads removed on your old account, contact us at [email protected] with your new log in details, and we will remove ads from your new account.

How can I login to SofaScore?

You can login to SofaScore with your existing Facebook and Google accounts.

Please note that because of constant issues we had with Twitter log in, we decided to drop the support for it in our Android app, and we soon plan to do the same in iOS and Windows apps.

What’s the purpose of user account on SofaScore?

User account on SofaScore app is used primarily for syncing data across mobile apps and web. Also, if you want to actively participate in comments (chat) section, you need to create user account.

What data is synced with user account?

  1. Followed Teams
  2. Followed Players
  3. Followed Leagues
  4. Pinned leagues

What isn’t synced?

Settings are left to be device specific and they are not synced with user account.

General (5)

When will you add new sports?

Currently, we cover 22 sports and we plan to increase that number in the near future. We are always listening to the suggestions, but please note that some sports will never be available due to the inexistent data sources.

Why don’t you support a specific league or country?

We cover the leagues from 150 countries, in more than a dozen of sports. Usually, when we don’t have league supported, it means that none of our official providers supply the data for it. We are in constant search for better and faster sources, and you can expect wider coverage in the future.

SofaScore statistical ratings explained

There has been a revolution in football – and SofaScore has played its part. SofaScore statistical ratings are the answer to the growing need to quantify player performances.

What an average football fan sees during a TV broadcast in terms of statistics is just a fraction of the data collected during a match. There are around 1,500 different events in every fixture that can translate into numbers what happened on a football pitch. Human operators manually record data, to gather information on things such as possession, passes, duels, tackles, runs, interceptions, shots and others. Our idea was to derive a useful information from these stats that would in a self-explanatory way summarize player’s performance.

Our team of data analysts was hard at work for a year, analyzing hundreds of games, identifying key performance indicators and giving value to each one. We approached football as a complex dynamic system in which everyone has a specific role. The final results is a sophisticated algorithm that generates player ratings on a scale to 10, depending on what the players did during their time on the pitch.

A graph showing SofaScore statistical rating distribution based on more than 690.000 ratings

SofaScore statistical ratings are live, meaning they update in real-time as the action unfolds. When the match starts, it takes up to 10 minutes for the players to generate enough stats for their rating to be shown. The ratings are color coded so that users can understand the impact of a player at a glance.

A scale that explains color coding for SofaScore statistical ratings

Generally, players rarely receive ratings below 6, and such rating is usually an indicator of a major error like an own goal, penalty conceded, red card or simply a sum of errors. In contrast, players also rarely receive a perfect 10 rating as such requires an extraordinary effort with minimum errors.

Neymar’s statistics tab showing SofaScore statistical ratings from his last five matches

In essence, football is a game that values goals, and if you take a part in a goal, your contribution will be valued more toward final SofaScore rating. However, there is more to football than goals, and we have taken this complexity into account when creating an algorithm in order to give each player an equal opportunity for a great rating. So, if a player makes a lot of tackles, key passes, dribbles, interceptions and is generally all over the pitch, he can, in theory, receive a higher rating than a player who scored two goals, but was otherwise not involved in the match and had just a few touches. This is straightforward sports science which leaves no room for bias as it comes down to a machine crunching dozens of statistics to produce the rating.

Mohamed Salah’s Heat Map when he received a perfect 10 SofaScore rating

Football has become a data-driven product and SofaScore statistical ratings are fast becoming an industry standard for player performance evaluation. Do you have a question about SofaScore statistical ratings? Write us on [email protected]

How do you calculate rank for “Top predictors”?

This is explained on the top of Top Predictors tab. We look at virtual return on investment and not only the percentage of wins. For example, your odds are 1.61 and you have 61% of correct predictions, someone with odds 2.33 and 51% of correct predictions may earn more money than you.

What does status FRO mean?

FRO stands for “Final result only”. It means that we have this fixture listed, but there will be no live score updates. Final result will be available immediately after the match is finished, or few hours after (depending on the league).

Android (14)

Where is share option?

On all modern phone operating systems you can take a screenshot with a built-in option on your phone. It usually triggered by combination of “volume down + power button”. After that you can share this screenshot via email or social networks. Dedicated share button still exists on “lineups” and “cup tree” screens.

How to get old sounds back?

From version 5.46.0, we have introduced a new set of sounds in SofaScore app. The change is not visible (or better to say audible) if you do a regular update of the app, but only if you make a clean install. If you want the old sounds back, you can set them in app Settings.

On Android 8.0

  1. Go to Settings > SofaScore Sound > and allow SofaScore to access Photos, Media and Files (we need that permission to save app sounds on your storage).
  2. After that simply go to Notification settings > find sport section > press on the push notification type (for ex. “Score”) > tap on “Sound” and change the sound from the list.
  3. If notifications sounds do not appear there, open any File Manager > go to external storage > “Android” > “com.sofascore.results”. Copy all the sounds from this folder to “Notifications” folder on external storage. After that, you should be able to choose sounds on the list.
  4. SofaScore sounds are following:
    • SofaScore Goal (old)
    • SofaScore Info (old)
    • SofaScore Video (old)
    • Basketball Score
    • Football Score
    • Info
    • Media
    • Score
    • Tennis Score

On Android 7.1 and lower

  1. Go to app Settings > from notification types select the one you want to change (for ex. “Football Score”)
  2. Allow SofaScore to access Photos, Media and Files (we need that permission to save app  sounds on your storage).
  3. Select the sounds from the previous list.

Notifications don’t work on Asus device

To enable notifications on Asus devices, follow this steps:

  1. Navigate to Settings > Power management > Auto-Start manager > tab Downloaded
  2. Find SofaScore on the list
  3. Toggle switch to “On” position to enable “Auto-Start”

Restart your phone and notifications should work properly after that

Notifications don’t work on Huawei devices

In the newest versions of Android OS, Huawei added a non-standard software addition for battery saving options. These options cause problems with notifications in many 3rd party apps, and with SofaScore app as well.

On EMUI 8/8.1 complete these steps:

  1. Open the “Settings” app
  2. ​Select “Apps and Notifications”
  3. ​Select “Apps”
  4. ​Press the “Settings” cog at the bottom of the screen
  5. ​Select “Special Access”
  6. ​Select “Ignore Battery Optimisation” for SofaScore app
  7. Exit the Settings app
  8. Open the “Phone Manager” app
  9. ​Press the battery icon
  10. ​Press “App Launch”
  11. ​Turn off “Manage batch automatically”
  12. ​Select “Manage batch manually”. Make sure that SofaScore app can be auto launched, secondary launched and background running.

On EMUI 5.x, complete this steps:

  1. Go to Settings > Battery > Close apps after screen lock > Lock screen cleanup
  2. Find SofaScore on this list
  3. Move slider to “Off” to disable lock screen cleanup

Also don’t use “Power saving mode” and “Ultra power saving mode” if you want notifications to work normally.

To resolve this issue on EMUI 4.x, you need to complete these steps:

  1. Open the Settings app > Advanced Settings > Battery Manager > Protected apps.
  2. Find SofaScore on this list
  3. Toggle switch to “On” and make it protected

More information is available on the links here:

https://www.modaco.com/news/android/understanding-emui-battery-optimisations-r1696/

http://www.androidheadlines.com/2016/01/how-to-fix-missing-notifications-on-huawei-phones.html

http://www.pocket-lint.com/news/140204-huawei-emui-5-0-tips-and-tricks-take-charge-of-your-mate-9-p9-honor-8

https://club.hihonor.com/in/tips.267/emui-5-0–easy-ways-to-increase-battery-life-on-your-honor-device.15681

Notifications don’t work on Meizu devices

To enable notifications on Meizu device, follow this steps:

  1. Open “Security” app > tap on “Power” > tap on “Standby Management”
  2. Find SofaScore on the list
  3. Move slider to “On” to keep app in background during standby

After that, notifications should work fine

Notifications don’t work on OnePlus devices

To enable notifications on OnePlus devices, follow this steps:

a)

  1. Open device Settings > Battery > Menu > Aggressive doze & App hibernation
  2. Find SofaScore app on the list
  3. Move slider to “Off” to disable aggressive doze for SofaScore app

b)

  1. Go back to Battery and the select Menu > High power usage apps
  2. If you can find SofaScore on the list, move slider to “Off” position for “Auto close high power usage apps”

c)

  1. Open device Settings > Advanced > Recent app management
  2. “Normal clear” should be set here (not Deep clear)

d)

  1. Open Settings > Apps > Settings > Apps auto-launch
  2. Move slider to “On” position to enable apps auto-launch
  3. Find SofaScore on the list
  4. Move slider to “On” position to enable auto-launch for SofaScore app

Notifications don’t work on Samsung devices

To resolve this problem with notifications on Samsung devices with Android 7.0/8.0, complete the following steps:

  1. Open Settings app > Device maintenance > Battery > scroll down to “Unmonitored apps”
  2. Tap on “Add apps”
  3. Select SofaScore on this list
  4. Press “Done” in top right part of the screen

On Android 6.0:

  1. Open the Samsung Smart Manager app > Battery > in App power saving section tap on “Detail”
  2. Tap on “SofaScore” app on this list
  3. Select “Disable” to disable app optimization

More information is available on the links here:

https://www.samsung.com/us/support/answer/ANS00062587/

http://www.androidcentral.com/some-samsungs-galaxy-s6-software-sends-mixed-message-about-performance

http://www.phonearena.com/news/How-to-manage-the-built-in-app-optimization-feature-in-Samsungs-TouchWiz_id76257

Notifications don’t work on Sony devices

To enable notifications on Sony devices, follow this steps:

  1. Open Settings > Stamina mode > tap on “Add applications”
  2. Tap on SofaScore and add it to the list of apps that are whitelisted

After that notifications will work fine on your device

Notifications don’t work on Wiko devices

To enable notifications on Wiko devices with Murshmallow 6.0, follow this steps:

  1. Open the Wiko Fever Settings > Battery > Battery Optimization > All Apps
  2. Find SofaScore app on this list
  3. Toggle the switch to “Off” and disable App optimization

After this, notifications should work fine.

Notifications don’t work on Xiaomi devices

To enable notifications on Xiaomi devices with MIUI 7/8, follow these steps:

  1. Open “Security” app > tap on “Battery” > select “App battery saver”
  2. Tap on SofaScore app on this list
  3. Select “No restrictions” option in background settings section and select “Allow” on background location section

Navigate back to home screen, then follow these steps:

  1. Open “Security” app > tap on “Permissions” > select Autostart
  2. Find SofaScore app on this list
  3. Move slider to “On” to enable “Auto-Start” for SofaScore app

After completing these steps, reboot your phone and notifications should start working properly

Time is wrong and I can’t change it. Why?

Time is usually wrong (few hours behind or few hours advance) because the time zone on your device is not set properly. Go to phone “Settings” > “Date & Time” and adjust time and time zone according to your current location.

If the “Automatic date & time” (or time zone) option is turned on, it may be that your mobile carrier doesn’t support this option, or the option is misconfigured on their system.

More information available here: https://support.google.com/pixelphone/answer/2841106

Text-to-speech (voice notifications) do not work properly, why?

Text-to-speech feature relies heavily on your phone settings, or to be more precise, Text-to-speech engine settings. Voice notifications in SofaScore are tested with Google text-to-speech app which is available on Play Store: https://play.google.com/store/apps/details?id=com.google.android.tts.
 
To set Google TTS as default voice engine, navigate to your device “Settings” > “Language & input” > select “Text to speech output” and select “Google Text-to-speech” engine. You can set the voice speed and preferred language here as well.

I can’t see widget on my list, why?

Widget is not available when the app is transferred to the external storage. App doesn’t support transfer to external storage natively, but it can be done if you use custom ROM (firmware). Once when you transfer the app back to internal storage, widget will be available again.

Why does the app need these permissions?

SofaScore app is not asking any special permissions upon first install. It may however ask for a permission during the operation.

Storage

When you try to change default app sounds, it will ask you for the Storage permission in order to access the sounds which are available either on your internal, or external storage.

Windows Phone (2)

SofaScore still offers a lot to Windows Phone users

In September of last year, we announced that version 4.1.5.0 was the final SofaScore update for Windows Phone and Windows 10 mobile platforms, and that there will be no new features. The app itself remains available to users as a universal app on Windows Store, but without new features.

SofaScore team has worked hard in moving the project further and we are happy to say that for Windows Phone and Windows 10 mobile users, SofaScore web ( www.sofascore.com ) provides an amazing alternative. New features are added regularly and the site operates exceptionally so there are quite a few things to explore for more advanced users.

Of course, the app is available for download on other platforms through this link http://www.sofascore.com/news/download-sofascore-app/.

SofaScore updates for Windows Phone and Windows 10 Mobile platforms

Unfortunately SofaScore decided not to release any future updates for these platforms as they have been in decline for some time now. With numbers of devices and users in constant fall, the market for these platforms lack any sign of progress that would also allow SofaScore to improve further.

In practice, this means that the latest SofaScore update (version 4.1.5.0) is the final as there are no current plans for the next update.



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